Shipping policy
BRIM — Shipping Policy
Last updated: September 2026
This Shipping Policy applies to all orders placed through brimjelly.com, operated by BRIM ("BRIM," "we," "us," or "our").
1. Shipping Destinations
We currently ship to:
- United States
- Canada
- Australia
We do not ship to P.O. boxes or military addresses (APO/FPO) at this time.
2. Shipping Rates
| Destination | Shipping Cost |
|---|---|
| United States | Free |
| Canada | Free |
| Australia | Free |
All orders ship free — no minimum purchase required.
3. Delivery Times
| Order processing | 1–2 business days |
| Estimated delivery | 2–8 business days after dispatch |
| Total estimated time | 3–10 business days from order |
Business days are Monday through Friday, excluding public holidays. Delivery times are estimates and are not guaranteed. Delays may occur during peak periods, holidays, or due to circumstances beyond our control.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real time. If you do not receive a tracking email within 3 business days of placing your order, please contact us at support@brimjelly.com.
5. Subscription Orders
Subscription orders are automatically shipped at the frequency you selected at checkout:
- Every 3 weeks (2-box plan)
- Every month (3-box plan)
- Every 2 months (6-box plan)
You will receive a shipping confirmation email each time a subscription order ships. You can modify, pause, or cancel your subscription at any time before the next renewal date through your account or by emailing support@brimjelly.com.
6. Customs & Duties
For orders shipped to Canada and Australia, BRIM is not responsible for any customs duties, import taxes, or brokerage fees that may be applied by local authorities. These charges are the responsibility of the customer and vary by country.
7. Undeliverable Packages
If a package is returned to us due to:
- An incorrect or incomplete shipping address provided by the customer
- Failure to claim the package
- Refusal of delivery
The customer will be responsible for any additional shipping costs required to resend the order. Please ensure your shipping address is correct and complete at checkout.
8. Lost or Damaged Packages
If your package appears lost (no tracking update for 10+ business days) or arrives damaged, please contact us at support@brimjelly.com within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and, where applicable, send a replacement or issue a refund at our discretion.
9. Address Changes
If you need to change your shipping address after placing an order, contact us as soon as possible at contact.brimjelly@gmail.com. We can only accommodate address changes before the order has been dispatched.
Contact Us
For any shipping questions:
contact.brimjelly@gmail.com