Refund policy

BRIM — Refund & Return Policy

Last updated: September 2026

This Refund & Return Policy applies to all purchases made through brimjelly.com, operated by BRIM ("BRIM," "we," "us," or "our").

1. Overview

We want you to love your BRIM experience. If you're not satisfied, this Policy explains your options.
Return Period 30 days from date of delivery
Return Eligibility Unopened, unused products in original packaging
Return Shipping Customer responsibility unless due to our error
Refund Processing Within 14 business days after inspection
Restocking Fee None

2. Eligibility for Returns

To qualify for a return:

  • The request must be made within 30 days of delivery.
  • The item must be unopened and unconsumed.
  • The item must be in its original packaging.
  • The item must not be damaged due to misuse, neglect, or improper handling.

Non-Returnable Items

We reserve the right to refuse returns for:

  • Opened or partially consumed products
  • Products that show signs of misuse
  • Products intentionally damaged
  • Unauthorized returns sent without prior approval

Unauthorized returns will not be accepted or refunded.

3. How to Initiate a Return

Step 1 — Contact Us
Email us at: support@brimjelly.com
Include:

  • Your order number
  • Description of the issue
  • Photos (if applicable)

Step 2 — Approval & Instructions
If your return is approved, we will provide:

  • Return instructions
  • Return address
  • Shipping label (if applicable)

Step 3 — Return Shipping
Customers are responsible for return shipping costs unless the return is due to:

  • A damaged product received
  • An incorrect item sent
  • A verified order error on our part

We are not responsible for lost or delayed returns shipped without tracking.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery.

Upon verification, we may offer at our sole discretion:

  • A replacement
  • A full refund
  • Store credit

Failure to notify us within 14 days may result in denial of replacement or refund.

5. Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not yet shipped. Once an order has shipped, it cannot be canceled and must follow the return process above.

6. Subscription Cancellations

Subscription orders can be canceled or paused at any time before the next renewal date through your account or by contacting support@brimjelly.com. Once a subscription order has shipped, it is subject to the standard return process. No cancellation fees apply.

7. Refund Processing

Once we receive and inspect the returned item:

  • Refunds will be processed within 14 business days.
  • Refunds will be issued to the original payment method.
  • Financial institutions may take up to 10 additional business days to post the refund.

We reserve the right to withhold refunds until returned items are received and inspected.

8. Undeliverable Packages

If a package is returned due to:

  • Incorrect or incomplete shipping address
  • Failure to claim delivery
  • Refusal of delivery

The customer will be responsible for any additional shipping costs to resend the order. If the customer declines reshipment, a refund may be issued less original shipping costs and any return fees incurred.

9. International Orders (US, CA, AU)

This policy applies equally to orders shipped within the United States, Canada, and Australia. International return shipping costs are the responsibility of the customer. Customs duties or import taxes paid are non-refundable by BRIM — customers should contact their local customs office for duty refund inquiries.

10. No Restocking Fees

BRIM does not charge restocking fees on approved returns.

11. Limitation

We reserve the right to:

  • Limit excessive or abusive return requests
  • Refuse returns that violate this Policy
  • Modify this Policy at any time without prior notice

Contact Us
For any questions about this Policy:
contact.brimjelly@gmail.com